Hotels are shifting their focus toward customer relations to get ahead in a fiercely competitive field. Creating expensive suites and having everything on the menu seems to work for some hotels. However, there are more effective hotel practices you can implement to stand out. Below are six best hotel practices you should implement in your establishment.
Establishing A Bold and Insightful Online Presence
If you are wondering where to begin, start with a well-designed website. You capture a whole new demographic that would instead book hotel reservations beforehand. Additionally, your hotel is now accessible worldwide rather than to people only in the area.
However, be careful not to harm customer relations with exaggerated media. Remember, you are trying to create a sustainable flow of satisfied customers. Sharpen your website to include customer support to assist every potential customer visiting your hotel’s website. Customer support available around the clock can help with inquiries, bookings, and directions.
Timely Addressing Input and Online Reviews
Even the best hotels receive negative input from customers. Don’t panic. This is just another opportunity to build stronger customer relations, such as they do at Hotel Mondial. Quickly addressing requests leaves the hotel with fewer complaints. It may be a request for an extra pillow or a change of batteries. Satisfying these requests warms customers’ hearts, instilling a feeling of personalized service.
Addressing input also applies to online reviews. Social media is an essential tool in this age to keep businesses afloat. People no longer use reviews exclusively for online shopping. It is a fact that customers conduct appraisals on review pages before settling on a hotel. So keeping the conversation going and amicably responding to negative reviews earns you extra points. However, filtering reviews falls under poor hotel practices. It seems unnatural and forged. Instead, allow potential customers to witness your hotel responding to input.
Effective Staff Management
One of the best hotel practices is offering customers quality face time. A warm welcome and a face-to-face chat enhances customer relations while evoking feelings of personalized experience. That is why quality face time also crosses over to the staff management. It’s a good sign when everyone witnesses managers and subordinates communicating effectively. The gesture is an indication that the hotel is running smoothly.
While considering a management style for your hotel, keep in mind that it should be empathetic. Extending support and compassion to the staff will ripple on to the customers. Staff members will not struggle to greet customers or produce joyful interactions. Regular communication and training to develop their skills is an excellent way to motivate staff members. They feel they are an essential part of the business and that you appreciate their service.
Keeping Up with Technology
Another hotel practice you can implement at your next “Hotel Mondial” is following the latest trends. Innovative technology goes a long way in attracting customers. While most hotels take technological progression to mean installing Wi-Fi connections in their hotels, you can do more. Start with installing the best gadgets in your hotel. Get rid of the old TVs, install a new interactive screen in the conference centers and install jets in your hot tubs.
Don’t stop there. Next, address your hotel’s booking software. The Hotel Mondial has this down to a science. An outdated booking system is inconvenient and time-wasting. Start using cloud-based technology to keep up with all the business you’re going to have. The new technologies may require your staff undergoes more training, but your hotel stands to gain from efficiency.
Always Surpass Expectations
Customers get excited when there are new touches and amenities. You might start with complimentary room service or free breakfast buffets. Not only do you improve customer relations, but you also attract new customers.
Heart-warming Farewells
Last but not least, don’t forget to say goodbye. Hotels worldwide have perfected the art of welcoming their customers, but very few remember to bid their customers goodbye. A customer’s leaving is just as important as the moment he arrives. Thus, at the top of the list for best hotel practices, such as those at the Hotel Mondial, should be training the staff members to be warm and pleasant when visitors leave—another excellent way to create good customer relations.
